Your Online Banking and app experiences are BRAND NEW as of March 1, 2021! We hope you love the new experience as much as we do. Get in touch if you have questions, or learn how to use the new Online Banking experience below. You can also download a PDF of this guide.

Enroll

IMPORTANT NOTE: If you were an existing Online Banking or app user prior to March 1, 2021, just log in using your current credentials. You do not need to re-enroll.
 
Enroll in Online Banking (Desktop)
  1. Select First timer user? Enroll now.
  2. Enter the information requested on the Enroll screen, and then select Next.
  3. Enter the verification code sent via SMS, and then select Verify.
  4. Read the user agreement, and then select Agree.
  5. Create a username and password by entering information in the Username and Password fields, and then select Next.
Enroll in SCCU Mobile App
 
  1. Download the Scenic Community CU app from your smart phone app store.
  2. Once downloaded, open the app and select First time user? Enroll now.
  3. Enter the information requested on the Enroll screen, and then select Next.
  4. When the Secure your Account screen appears, complete the form details to set up two-factor authentication, and select Next.
  5. When the User Agreement appears, select Next.
  6. Create Username and Password credentials and select Next. 
  7. Create a Passcode, then confirm it by entering it again on the following screen.

Two-Factor Authentication

  1. Enter your Username.
  2. Enter your Password and click Sign In.
  3. If this is your first time logging in to the new mobile app, you will be prompted to provide a current email address and a phone number you have access to. Enter these and click Next.
  4. You will be asked how you would like to receive your authentication codes: Text Message (message and data rates may apply), or Phone Call.
  5. A verification code will be sent to the option you chose previously.
  6. Enter the code you received and click Verify.
  7. Two-step verification for your account is now enabled.

Transfers


CREATE A TRANSFER
  1. Choose a situation and follow the corresponding steps:
    • Online Banking - Select an option:
      • A.) Select Transfers from the Main Menu.
      • B.) Select Make a Transfer in the quick actions section of the dashboard.
      • C.) Select Make a Transfer from the Transfers section of the dashboard.
    • Mobile App:
      • Open the app menu and select Transfers.
      • Select Make a Transfer.
      • If prompted, answer the security question and select Submit. If not, continue to the next step.
  2. Select the account you want to transfer funds from, and then select an account for the destination.
  3. Enter the transfer amount.
  4. Choose a situation and follow the corresponding steps:
    • A.) Creating a one-time transfer
      • Select submit.
    • B.) Creating a one-time scheduled transfer
      • Select More Options.
      • Select the Date field.
      • Select a date for the transfer if you want something other than the Soonest Available default.
      • Select Submit.
    • C.) Creating a recurring transfer
      • Select More Options.
      • Select the Date field.
      • Select a date for the repeating transfer to start.
      • Change the Frequency field.
      • Select Submit.
MODIFY A SCHEDULED TRANSFER
  1. Select the main menu and then select Transfer.
  2. Select a transfer in the Scheduled Transfers list.
  3. Choose a situation and follow the corresponding steps:
    • A.) Edit Transfer
      • Modify the desired field.
      • Select Save.
    • B.) Delete transfer
      • If iOS, select Delete. If Android, select trash icon.

Make a Loan Payment

  1. Select the loan you would like to pay from the Accounts section of the Dashboard.
  2. Select Pay.
  3. Select the From account.

Bill Pay

IN ONLINE BANKING
  1. Access Bill Pay in one of the following three ways:
    • OPTION 1: Access bills through the Online Banking Main Menu → Select Payments from the Online Banking main menu
    • OPTION 2: Access bills through the quick actions section of the Dashboard → Select Payments in the quick actions section of the dashboard
    • OPTION 3: Access bills through the Payments section of the Dashboard → Select Make a Payment from the payments section.
  2. Select Pay a bill or Pay a person to make a payment to an existing payee, or select New payee to add a brand new payee. Fill out the required information, including selecting whether the payment is recurring, and click Submit.
  3. To edit a payee, click the Payees tab and select the payee you want to edit. Click Edit and re-enter your password for security. Edit the pertinent information and click Submit. 
  4. To manage your payments, including viewing detailed payment history, click Manage payments.

IN THE APP
  1. Access Bill Pay in one of the following three ways:
    • OPTION 1: Access bills through the Main Menu → Select Payments from the main menu
    • OPTION 2: Access bills through the quick actions section of the Dashboard → Select Pay in the quick actions section of the dashboard
    • OPTION 3: Access bills through the Payments section of the Dashboard → Select Make a Payment from the payments section.
  2. Select Make a Payment.
  3. Choose an existing payee, or tap Add payee to add a new payee. If adding a new payee, choose Add a company or Add a person. Fill out the required information and click Submit. You can pay bills or send money to individuals.
  4. Once the payee is added or chosen, select Make a Payment. Choose the from account and the amount to pay. If desired, choose More options to select the frequency of the payment, the delivery date, and add any personal notes. Then click Submit.

Person to Person Payments

You can use Bill Pay to send money to individuals, or to your own accounts at other institutions.

IN ONLINE BANKING
  1. Follow the steps above to access Bill Pay.
  2. Once in Bill Pay, select Pay a person from the top menu. 
  3. Choose one of three ways to send money to someone else and follow the prompts.
    • Email (Electronic). This option will send an email to your recipient, where they will enter their own account and routing number.  
    • Direct Deposit (Electronic). This option requires you to know the recipient's account and routing number. This is a good option for sending money to your own non-SCCU accounts.
    • Check (Mailed).
Most Person to Person payments processed before 3:00 pm Eastern Time will be deposited to the recipient's account the following business day.


IN THE APP

  1. Access Bill Pay in one of the following three ways:
    • OPTION 1: Access bills through the Main Menu → Select Payments from the main menu
    • OPTION 2: Access bills through the quick actions section of the Dashboard → Select Pay in the quick actions section of the dashboard
    • OPTION 3: Access bills through the Payments section of the Dashboard → Select Make a Payment from the payments section.
  2. Select Make a Payment.
  3. Choose an existing payee, or tap Add payee to add a new payee. If adding a new payee, choose Add a company or Add a person. Fill out the required information and click Submit. You can pay bills or send money to individuals.
  4. Once the payee is added or chosen, select Make a Payment. Choose the from account and the amount to pay. If desired, choose More options to select the frequency of the payment, the delivery date, and add any personal notes. Then click Submit.
Most Person to Person payments processed before 3:00 pm Eastern Time will be deposited to the recipient's account the following business day.

Remote Deposit

ENROLL IN REMOTE DEPOSIT
You can enroll in Remote Deposit in the app or in Online Banking.
  1. Select an option to start the enrollment process:
    • A.) Select Deposit Checks from the main menu
      OR
    • B.) Select Deposit from the dashboard.
  2. Select an account from the list, complete the account information necessary, and then select Enroll.
  3. Select OK. SCCU staff will review your request to enroll. You will get a notification once your account has been approved or declined for Remote Deposit.
DEPOSIT A CHECK
You can deposit a check in the app.
  1. Select Deposit checks from the main app menu.
  2. Select Make a Deposit and enter the amount.
  3. Select Continue.
  4. Select the account you would like to deposit funds to. The Check Front capture screen will appear.
  5. Center the check front in the capture screen, tap the screen to capture, and hold your device steady while the auto focus completes. After a short wait time, a preview screen appears. If the image is blurry, you can select Retake to replace your capture with a new one.
  6. Select Continue.
  7. Use the same method to capture the check's other side, and then tap Continue
  8. Select Submit.

Debit Card Management

 
LOCK OR UNLOCK YOUR CARD
If you lose your card, you have the ability to temporarily lock it while you look for it, and unlock it once you find it. Locking your card stops it from being used until you unlock it.
  1. Find the Card Management section on the dashboard.
  2. Locate the desired card.
  3. Select the green toggle next to the card to lock or unlock it.
REPORT LOST/STOLEN

Important: When you report a card as lost or stolen, this deactivates your card and you will be required to get a new one. Fees apply with lost or stolen cards. Only flag your card lost/stolen if you intend for it to be permanently deactivated.
  1. Select Accounts > [Account Name] > Card Management.
  2. Select the appropriate card.
  3. Select Report Lost/Stolen.
  4. Select Lost/Stolen.
ORDER A REPLACEMENT DEBIT CARD
  1. Select Accounts > [Account Name] > Card Management.
  2. Select the appropriate card.
  3. Select Reorder card.
  4. Read the disclaimer, and select Reorder card to confirm. 
ACTIVATE A NEW DEBIT CARD
To activate a new debit card, you can call the number on the back of your card, or activate the card in Online Banking or the app using the steps below.
  1. Select Accounts > [Account Name] > Card Management.
  2. Select the appropriate card.
  3. Select Activate new card.

Set Up an Alert

  1. Select the Share account you would like to set up alerts for.
  2. From the list of options select Alert Preferences.
  3. Choose to add a Balance Alert or a Transaction Alert by selecting Add Alert.
    • For Balance Alerts:
      • Choose if you want to be notified when your account reaches above or below a specific amount.
      • Select a Notify By option: Text Message, Phone Call, or In-app Message.
      • Click Add Alert.
    • For Transaction Alerts:
      • Choose if you want to be notified when your credit (deposit) or debit (withdrawal) is over a specific amount.
      • Select a Notify By option: Text Message, Phone Call, or In-app Message.
      • Click Add Alert.

Send Messages

  1. To send a message through our new online and mobile banking system, click the Messages button on the dashboard.
  2. Type your message at the bottom of the screen where it says Type a Message. You can attach documents, screenshots, and images (ex. driver's license) to your message.
  3. Once your message is completed, click the arrow on send the message.
  4. A representative will normally be in touch within 1-2 hours during regular business hours (Mon – Fri 9:00 AM-5:00 PM and Sat 9:00 AM-1:00 PM ET) after your message has sent.

View eStatements

  1. Click on the account you want to view.
  2. From the list of options select eStatements.

Arrange Your Accounts

  1. Select the ellipses (...) icon on the dashboard.
  2. Select Organize Dashboard.
  3. Drag and drop the sections until the desired order is achieved.
  4. Select Done.

Change an Account Nickname

  1. Select an account from the Accounts section on the dashboard.
  2. Select Settings.
  3. Next to the account name, select Rename.
  4. Type the new name.
  5. Select Save.

Change Your Password

  1. Select My Profile from the Main Menu.
  2. Select Settings Security.
  3. In the Password field, select Edit.
  4. Enter the existing password, then enter a new password.
  5. Select Save.

Update Your Phone Number or Email


IN ONLINE BANKING
  1. In the main menu, select My Profile.
  2. Select Settings.
  3. Select the Edit button from the field you would like to edit.
  4. Before you can edit your email or phone number, you will need to reenter your mobile banking password and select Submit.
  5. Edit the necessary information and click Submit.
IN THE MOBILE APP
  1. From the dashboard, select your icon on the top right, next to your name. Select Settings.
  2. Select the Edit button from the field you would like to edit.
  3. Before you can edit your email or phone number, you will need to reenter your mobile banking password and select Submit.
  4. Edit the necessary information and click Submit. 

Call Us or Find a Branch

  1. Select Support from the main menu.
  2. To call, click Call us.
  3. To find a branch, click Locations.