Online Banking  and mobile app are HERE as of March 1, 2021! For questions, view the user guide and FAQs below, or give us a call at (423) 875-6955.

User Guide


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Online Banking

  • View all your accounts and recent transactions, and download or print transaction history.
  • Make transfers between SCCU accounts, including setting up automatic transfers.
  • Enroll in Bill Pay, add or delete payees, and schedule bill payments.
  • Send money to an individual using Bill Pay's "Pay a Person" feature. (Hint: you can also use this feature to send money to your own non-SCCU accounts.)
  • Apply to skip a loan payment for eligible SCCU loans. ($30 fee applies to approved Skip-a-Loan-Payments.)
  • View your loan payoff amount.
  • Manage your debit card.
  • View and download eStatements.
  • Set up alerts for when your balance goes over or under a certain amount, or when certain transactions are made. 
  • Request a Stop Payment. ($20 fee applies.)
  • Request an address change.
  • Message us with questions.

Mobile App

  • Remote Deposit. You will still be able to deposit checks with your phone.
  • Manage Bill Pay. With the new app, you will be able to enroll in Bill Pay, add a new payee, and schedule payments all within the app.
  • View all your accounts and recent transactions.
  • Make transfers between SCCU accounts, including setting up automatic transfers.
  • Send money to an individual using Bill Pay's "Pay a Person" feature. (Hint: you can also use this feature to send money to your own non-SCCU accounts.)
  • Apply to skip a loan payment for eligible SCCU loans. ($30 fee applies to approved Skip-a-Loan-Payments.)
  • View your loan payoff amount.
  • Manage your debit card.
  • View and download eStatements.
  • Set up alerts for when your balance goes over or under a certain amount, or when certain transactions are made.
  • Request an address change.
  • Message us with questions.

FAQ

When will the updates go live?

Updates are expected to go live on March 1, 2021. We will keep this page updated in case of delays. Online Banking and the app will be down from approximately 9 am - 12 pm on March 1 as we convert to the new system. We apologize for the inconvenience. You will still be able to access your accounts during this time by calling Touch Tone Teller, by using the CO-OP ATM network, by visiting your closest branch, or by giving us a call at (423) 875-6955.

How do I get the update in Online Banking?

Online Banking users don't have to do a thing - the update will take place automatically. Just login as you normally would.

How do I get the update in the app?

The current app will stop working on the launch date of March 1, 2021. You will need to download the new app which is linked above. If you need to access your account before you have a chance to download the new app, you can login to Online Banking here with your current login credentials.

Will I be able to log in with my current credentials?

Yes. You will use the same username and password to log in that you do now.

Will I be able to deposit checks with my phone?

Yes! You will still be able to deposit checks via the mobile app.

Will my Bill Pay information carry over to the new system?

Yes. Your current payees and scheduled payments will carry over to the new system. 

Will my automatic transfers carry over to the new system?

If you previously set up your automatic transfers within the current Online Banking system, those will carry over. 

Will my transaction and balance alerts carry over to the new system?

No. You will have to set those up within the new Online Banking system.

Will my phone or computer work with the updated system?

Why are you updating the app and Online Banking?

Changes and updates are necessary to stay current with security and technology. We also strive to make it as easy as possible to manage your SCCU accounts on the go. These updates will introduce a more streamlined, mobile-friendly design that will remain seamless across all your devices while keeping your account information as secure as possible.

Need help?

If you need help with our current Online Banking or mobile app, contact us here or call (423) 875-6955.